Privacy Policy

1. Introduction

Express Pro Car Wash (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our facilities, use our services, enroll in a membership plan, or interact with us in any capacity. We encourage you to read this policy carefully. If you disagree with its terms, please discontinue use of our services.

2. Information We Collect

We may collect the following categories of information:

  • Personal Information: When you use our services, sign up for a membership, or contact us, we may collect your name, email address, phone number, billing address, vehicle make, model, and license plate number, and payment information.
  • Membership & Transaction Data: Records of your wash visits, membership plan details, and payment history associated with your account.
  • Automatically Collected Information: If you interact with any digital presence of Express Pro Car Wash (including our website or online account portal), we may automatically collect certain technical data such as IP address, browser type, device information, pages visited, and usage patterns through standard web technologies such as cookies and server logs.
  • Communications: Any information you provide when contacting us by email or other means, including inquiries, complaints, or feedback.

3. How We Use Your Information

Express Pro Car Wash uses the information we collect for the following purposes:

  • To process membership enrollments, renewals, cancellations, and payment transactions.
  • To communicate with you regarding your account, upcoming service changes, or operational updates.
  • To send you promotional offers, loyalty rewards, and marketing communications, where you have opted in or where permitted by applicable law.
  • To verify vehicle eligibility for membership plans and to prevent unauthorized use.
  • To maintain accurate business records and comply with our legal and regulatory obligations.
  • To investigate complaints, resolve disputes, and enforce our Terms & Conditions.

4. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may share your information only in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party vendors who assist us in operating our business, such as payment processors, billing platforms, and customer relationship management providers. These vendors are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to Express Pro Car Wash.
  • Legal Obligations: We may disclose your information if required to do so by law, court order, subpoena, or other governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Express Pro Car Wash, our customers, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change via the contact information on file.

5. Data Security

Express Pro Car Wash implements commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage practices, restricted access to personal data, and use of encrypted connections where applicable.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You use our services and provide information at your own risk.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it in accordance with our internal data retention procedures.

7. Your Rights & Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information in your account.
  • Deletion: You may request that we delete your personal information, subject to any legal obligations that require us to retain certain records.
  • Opt-Out of Marketing: You may opt out of receiving promotional or marketing communications from us at any time by following the unsubscribe instructions in any such communication, or by contacting us directly.

8. Third-Party Links

Our services or any associated digital presence may contain links to third-party websites or platforms. These links are provided for your convenience only. Express Pro Car Wash does not control and is not responsible for the privacy practices, content, or policies of any third-party websites. We encourage you to review the privacy policy of any third-party site you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@expressprocarwash.com, and we will take prompt steps to delete such information.

10. Changes to This Policy

Express Pro Car Wash reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this document and may notify customers through available communication channels. Your continued use of our services following any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Express Pro Car Wash
Email: info@expressprocarwash.com